CANCELLATION AND REFUND POLICY
Last updated
February 09, 2025
1. INTRODUCTION
We are Zusconnect Technologies Pvt. Ltd., doing business as Zusconnect. We operate the website https://www.zusconnect.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Zusconnect is a platform that enables travel creators to sell itineraries and other travel-related products. This policy outlines the rules regarding cancellations, refunds, and exchanges for different services on Zusconnect.
2. ITINERARIES & STORE ITEMS
- Cancellation and refund policies for itineraries and store items are set by the respective creators.
- Customers must review the individual creator's cancellation and refund terms before purchasing.
- Any disputes regarding cancellations or refunds must be addressed directly with the respective creator.
- Zusconnect does not assume responsibility for refunds or cancellations related to creator-sold products.
3. TRIP CANCELLATIONS AND REFUNDS
- If a trip is canceled by the creator, customers may be eligible for a refund as per the creator's refund policy.
- Zusconnect does not process refunds for creator-canceled trips; refunds will be issued by the creator directly.
4. CREATORS' SUBSCRIPTION REFUND POLICY
- If a creator cancels their Zusconnect subscription, a pro-rated refund will be issued based on the duration of use.
- Refunds will be calculated based on the remaining subscription period.
- Zusconnect will process the refund within 7-15 business days after receiving the cancellation request.
5. HOW TO REQUEST A CANCELLATION OR REFUND
- For itineraries & store items: Customers must contact the creator directly.
- For creator subscriptions: Creators must email support@zusconnect.com with their refund request.
- If assistance is needed, Zusconnect can facilitate communication between the customer and the creator but will not issue refunds for creator-sold products.
6. REFUND PROCESSING TIME
- Refunds for creator subscriptions will be processed within 7-15 business days from the cancellation request.
- Refund processing timelines for itineraries and store items depend on the respective creator's policy.
7. EXCEPTIONS
- Transactions made outside Zusconnect's official payment system are not eligible for refunds.
- Zusconnect will not intervene in refund disputes unless there is a violation of platform policies.
For any platform-related queries, feel free to contact support@zusconnect.com.